Refund policy

We accept return and refund requests within 7 business days of delivery. If more than 7 business days have passed since your order was delivered, we unfortunately can't offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. To start a return, contact us at hello@thecomfortableclub.com with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility.

Damaged or wrong item? Contact us within 7 business days of delivery with a photo of the issue and we'll send a free replacement or a full refund — no need to ship anything back.

Refunds. Once we've received and inspected your return, we'll notify you of the decision. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Exceptions. Sale items and gift cards are non-refundable.

European Union. Where required by law, customers in the EU retain the statutory 14-day cooling-off right for eligible orders.